Shipping: Everything you need to know
We want you to get your package as quickly and affordably as possible, whether you ordered way in advance or need your product ASAP.
Note: Mail carriers are experiencing intermittent delays due to COVID-19, but most orders arrive by the delivery time shown in checkout.
Frequently asked questions
- Do your shipping speeds include production time? Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.
- Do you offer expedited shipping? Right now we can't but we are looking into it.
- Are your shipping times guaranteed? When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we will do everything that we can to get that item to you by said date. Bad weather and carrier delays can happen, but if your order doesn’t get there on time and you’re not satisfied, neither are we.
- Do you offer free shipping? Yes on all orders over $150
- Do I get tracking info? Where can I find it? Yes! Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.
- Which shipping carriers do you use? We currently only use United States Postal Service (USPS)
- Can I arrange for my own shipping provider / courier to deliver my order? We’re sorry, but because of our production process, we can’t accommodate special shipping requests.
- Do you ship internationally? To which countries do you deliver? Right now we can’t, but we’re looking into it.
- Do you ship to APOs and MPOs? Right now we can’t, but we’re looking into how we can ship to military addresses.
- My package was supposed to arrive today, but I have not received it yet. What should I do?Package's are delivered by 8pm in your time zone daily. If it is not yet 8pm you can view your tracking information in your Order History under My Account. You can also contact us at any time, and we’ll be glad to assist.
- What if my package is returned to the sender? If the carrier was unable to deliver your order and it was returned to our manufacturing facility, please contact us and we’ll reship your order free of charge.
- My product contains a defect or is damaged, what can be done? If the product is damaged, lost, stolen or contains manufacturing defects you must file a claim with the carrier on any packages lost, stolen & damaged
